Even without formal customer service experience, you can show you care about people. This means demonstrating that you’re ...

Leave it better than you found it: in essence, that is customer service. Customer service helps people and organizations to do things that they can’t do, without you. Customer service is a measure of ...

Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

There are tens of dozens of questions the interviewer might ask during an interview. However, some standard questions encompass the general theme and focus of almost any questions you’ll be asked, and ...

Going into an interview can be intimidating but having a few questions up your sleeve can help you feel more confident and in control. It shows the interviewer that you’re enthusiastic about the job ...

What is a job interview like today? The modern job interview landscape has evolved dramatically, influenced greatly by recent global events. The COVID-19 pandemic, for instance, catalyzed a shift ...