TL;DR Introduction I first encountered the chatbot as a normal Eurostar customer while planning a trip. When it opened, it ...

Eurostar’s shiny new AI chatbot was billed as a smarter way of helping customers. But the bot was shipped with old-fashioned security flaws that could have left customers exposed, and for weeks, ...

Indeed, this so-called black box risk has many ramifications. AI systems are generating responses that can't be inspected, ...